State Farm® Insurance Agent Aprille Shaffer

"Lisa Morton was so helpful in getting a quote for auto and homeowners insurance. She was able to quote us an amount that will save us a lot of money each year and we appreciate her help so much!"

"Honey, when I tell you April Schaffer and her team, especially Laura, are thee best, I mean it. I have never received service this outstanding. Laura is always incredibly responsive, literally replying to emails within 30 minutes and she’s consistently willing to help, whether by email or by hopping on a phone call. You know how ads always recommend shopping for new insurance every year to get a better rate? I probably could find coverage for a little less per month but I honestly don’t care, because I know I would never get this level of service anywhere else. I AIN'T going NOWHERE! This kind of peace of mind is priceless. Thank y’all for truly being the greatest!"

"I had an excellent experience working with Lisa from start to finish. She was knowledgeable patient and generally committed to helping me find the best coverage for myself and my son what stood out the most was her response. every question I had was answered quickly and thoroughly it’s clear that Customer Service is a top priority for them. Lisa went above and beyond to ensure I received the right policy at the right price. I highly recommend Lisa to anyone looking for an assurance agent who is a dependable trustworthy and truly advocates for their clients."

"Lisa, within Aprille's office, has been incredibly helpful and kind. She walked us through the set up of our home and auto insurance policies, and was even able to find great discounts. As first time home buyers, we really appreciate her knowledge, dedication and patience to explain the details of it."

"The team at April Schaeffer, State Farm insurance Agency is great. I had a great experience speaking with Lisa who assisted me during a difficult time. She even assisted me with combining my auto and for a cheaper rate, Lisa goes over and beyond her job duties and I really appreciate that."

"We've had our home and auto insurance with Aprille and her team for more than 16 years. If you are looking for great customer service and good rates, look no further. Laura and Kathryn are friendly and quick to get you what you need and answer questions."

"Wonderful office to deal with! Aprille is a top of the line agent who truly cares about each & every one of her clients! Office staff is knowledgeable about all of your insurance needs!"

"When we switched insurance companies my husband had so many questions and concerns. Lisa was so patient and understanding. She was very informative and shared her knowledge without being pushy or too "salesy". It was a pleasure to have someone so patient and kind making a big change like this."

"The team that Aprille has put together here is phenomenal! Very responsive and answered all of the questions I had about my policies and options even compared the insurance coverage with what I had at a previous provider. A great team!"

"Awesome team of people. Very helpful. Thank you!"

"Great staff, very helpful"

"By far the best customer service I’ve ever had. Had a small accident back in May and they helped me get everything handled in a timely manner and had fantastic follow up."

"Office staff is all amazing and has been very helpful!! thank you!!"

"This office is the absolute BEST! We had a serious accident and because their office had gone over the reasons we needed additional coverage, we were spared from a lawsuit. If you don’t have an “umbrella” policy, you NEED one. I am so thankful for Lisa (the office manager) and Aprille for holding our hand through what would have been a catastrophic loss for our family. It was emotionally devastating, but at least they took the burden of the financial devastation off our plate. In a world of such uncertainty, they are truly a blessing. Furthermore, there is much more to insurance than the price you pay each month. When you have a life changing claim, it’s a comfort to know that this staff will help you and fight for you every step of the way…cannot say enough good things about them. ♥️"

"!AVOID THIS STATE FARM OFFICE AT ALL COSTS! I recently moved from Texas to Charlotte and transferred my State Farm policy here. Everything was fine initially until I moved again within Charlotte (from the University area to Huntersville). Because of that change, I was told I’d receive a $25 refund check within 2 to 4 weeks. After waiting a month, I called back they said another 4 weeks. I waited again, called after a month now they said 6 weeks. Today, I called once more and spoke with a woman named Lisa. When I asked for an update, she repeatedly said she didn’t know anything. When I asked why, she told me she was in sales, then hung up the phone on me mid-conversation. I called back, explained that I was disappointed and didn’t appreciate being hung up on, and mentioned I wanted to cancel my policy. She simply said “okay” and hung up again. This level of unprofessionalism is unacceptable. A note to Lisa: If you don’t know something, admitting it is perfectly fine, but being rude and hanging up on customers is not. As someone in sales, please remember that your attitude directly impacts your office’s reputation. If you’re having a bad day, it’s better not to answer calls than to treat customers poorly. I don’t have an issue with State Farm as a company, but I strongly advise avoiding this particular office based on how they handle customers."

"Aprille and her team are always super responsive and helpful. We have been with Aprille for many. many years and they are consistently professional and helpful. I just added coverage for my boat and Lisa did a great job of connecting the needs and the answers to get us what we needed in a timely way."

"I want to express my sincerest gratitude for Lisa Morton. Lisa is a primetime customer service agent. From the moment she gives her name, you already feel welcome and comfortable that something important is about to be handled. After having dealt with a competitor's mishandling of my insurance policy, I was happy they did because I would have never had the opportunity to come to a better car insurance provider. Thank you Lisa Morton for making my day yesterday. You have no idea how much that will extend to my family as well."

"My company has been working with Aprille for years and she has NEVER disappointed. The team is wonderful and responsive. We keep them busy with continuous requests for updated COI's and we always receive quickly. We couldn't be happier with this team! -COTC, LLC"

"Lisa at Aprille Shaffer’s State Farm office provided exceptional service. While moving temporarily from one state to another, she was able to provide me an affordable renters policy that covered my home’s belongings, which were put in storage. Lisa is professional, takes the initiative to find a solution, and is quick to respond. She gave me one less thing to worry about while moving."

"Great insurance agent. Very prompt responses and takes care of matters with sincerity."

"Lisa was extremely helpful with all of my insurance needs. She was very patient and thorough. Thank you!"

"Great help from Lisa! It was a learning experience for me getting insurance and she showed patience and answered all my questions."

"Good helping Agents! Are ready to answer our questions and are detailed in explaining your coverage options."

"Lisa was so awesome when assisting me with getting life insurance. Her laugh is so infectious. I was having a bad day. And her attitude was bubbly but professional from the moment she picked up the phone. She took the time and answered all my questions. Even when I twxy her she was prompt to respond definitely need more employees like her. Past experiences with other weren't so pleasant."

"If you're trying to decide on a new insurance agent, run away from Aprille Shaffer State Farm as fast as you can. As another customer (Luis Y) said in his recent review, I had a nearly identical experience. Should have a new roof right now based on our hail damage, instead we have been squabbling over $300 that is due to us per their quote for our repair. The claims team is worthless, the local office is worthless. Everyone lies and just denies your claims. Been a customer for 15+ years, never filed a single claim and this is how a loyal customer is treated. If you do one right thing today, it would be never doing business with this agency or State Farm."