State Farm® Insurance Agent Aprille Shaffer

"I am not one that would go and post reviews but this has been long overdue. If you are reading this, I recommend you turn around and go with another insurance company all together. As for its agents, its pretty much clear that they just want to collect your payment. I've had State Farm and this insurance agent since 2010 and cant get anything approved or fixed on the house in 14 years. With all storms that has come thru Charlotte/Concord NC, their response is normal wear and tear and could not find any storm damage. I dont know about you but in 14 years with all hail, winds, snow, storms, etc... that has come through my area State Farm says it's normal wear and tear, thats just the roof and if the roof isn't repaired of course there is the domino/trickle affect (leakage within the walls) also considered wear and tear. I've had 3 third-party contractors who looked at the roof and the exterior of the house who said its definitely storm damage but to State Farm its wear and tear. I'm sure I'll get an automation reply or something. Also, dont bother submitting claims which I have done (and or course were denied) for these issues. Also a bit of warning cause if and when you leave State Farm there is a flag issued on your property or yourself so that other insurers are aware. For Stare Farm, 14 years collecting funds, sending threatening cancellation notices if you miss a payment by a few days, I would have hired a contractor to fix my issues that are NOT wear & tear. Dont bother calling or reaching out to me. I think you have done enough in 14 years. I would recommend maybe rewording your 'Mission Statement' because in 14 years I had unexpected issues that were caused by storms but to State Farm its not covered. Thanks again for all your help."

"Kathryn D. helped us to establish new homeowners, auto, and umbrella insurance policies. Throughout the process of receiving many quotes from different agencies, Kathryn stood out as providing the best customer service. She was clear in explaining the policies, she was kind and courteous in answering all of our questions in a timely and thorough manner, she communicated well via telephone, email, and text messages, and she maintained an excellent balance of availability without being absent or overbearing and pushy. Kathryn was able to compare a new policy quote to our old policy and helped us understand rate and coverage comparisons. State Farm was able to offer a competitive rate quote. Kathryn also made it easy to set up an automatic payment plan for our insurance premium payments. The Aprille Shaffer State Farm Insurance office is local to us, and we expect they will continue to remain available for future customer service needs.Thank you, Kathryn, for your care, concern, and professional customer service. The only challenge we experienced in our relationship with State Farm, during this process, occurred at the beginning. We began a quote request online, and we were notified that we were unable to continue online after having entered all of our data. We were referred to call Aprille Shaffer, agent, to continue our rate quote request. Having called the Aprille Shaffer office three times, we were unable to contact Aprille Shaffer. We have not spoken to her to date. Following this initial frustration, Kathryn was able to provide excellent customer service throughout the remainder of the process and established a good relationship."

"I moved here from Falls Church VA back in May, as part of my move I had my State Farm Agent there contact Aprille Schaffer’s office here in Charlotte. I was contacted by Lisa Bolon and from the very start she and I clicked and she worked with me to get all of my details for my Renter’s Insurance and Car Insurance - Lisa had my renter’s policy spot on for my Apartment Complex standards and was accepted immediately. My car insurance is still pending basically because my SUV went into the shop and was there for 2 months - I am ready to get the car insurance but unfortunately the NC DMV still has not processed my Title change yet so I am waiting. But I have to say that Lisa has been great and patient and helpful in every aspect that she can assist me and for that I am grateful and glad I am with State Farm."

"I have been a customer of Aprille's office for over a decade. Each time I've called with a question or to modify my policy, the staff has always been knowledgeable and friendly and were amazing with follow up to my questions. After a decade I finally had the need for a claim through State farm for a hit and run. I never made a claim of any substance on any insurance policy other than the random windshield crack. So I had no idea what to expect or if I were going to be fighting tooth and nail for a fair resolution. I was pleasantly surprised how efficient and thorough State farm corporate was regarding my claim and was surprised at the fair value that I was offered for my car that had been totaled by a hit-and-run driver. Each time I got a text update from State farm corporate, April's office would follow up shortly thereafter to give me the same update but in person, and to ask whether or not I had any other questions to make sure I felt comfortable with each step of the process. Granted I would rather not have had my car totaled, I feel that State farm and April's office treated me fairly and within reason made me whole for the value of my totalled car. It is nice to know that I can call their office during office hours and speak to somebody that actually remembers who I am and is friendly and competent. I recommend Aprille and her team highly."

"Aprille has been our agent on our second home and has always been very responsive whenever I've had any questions or issues. She explains things simply but thoroughly without a lot of insurance speak. She doesn't try and upsell me for things I don't need but makes sure I am covered. She makes me feel that she cares about me as a person and not a policy number. I highly recommend her for any insurance needs."

"Lisa let us know the optional coverages available and the different elimination periods when it came to disability insurance for my husband. We were able to get exactly what we needed that fit into our budget to give us both the peace of mind we were looking for. I’m so thankful for her and their entire office- they have all our insurance and know us by name. We’re not just another customer to them. They treat us like family!"

"This is by far the best experience I have ever had inquiring about insurance. LeAnna was so helpful, she explained everything to me, took her time with me and answered all my questions. So refreshing to actually find a company that actually wants to help people. I am just sorry I didn't contact her earlier!!! I will absolutely be referring anyone I know that has insurance needs to this office. LeAnna is a wonderful agent that really cares about her customers!!!!"